Shipping

We pride ourselves on FAST shipping! 99% of all orders ship within 24 hours from our warehouse located in central North Carolina. We offer shipping through UPS and USPS. Charges are calculated in real time based upon weight and size and all shipping charges include insurance.

If you want to know your exact shipping charges or estimated time in transit before you order, use our shipping calculator located in the shopping cart. Just add the item to your cart, choose your country, enter your zip code, and hit "Go". You will get an exact quote to your home!

Returns

We realize that some boxes are damaged during shipping. If your merchandise was damaged, keep the original shipping carton and immediately email us at sales@epicdiecast.com or using the "contact us" link at the top or bottom of the page so that we may file a claim with UPS. In the event that your model is defective, follow all manufacturer's warranty information. We will provide assistance if this becomes necessary.

Note:

We ship to many countries but there are a few that we don't ship to because of a high risk of credit card fraud. If your country is not listed when you create an account, you may contact us sales@epicdiecast.com and arrange to pay for a product with cashiers check or money order. Your order will be shipped only after the funds have cleared which could take up to 30 days from the day we receive payment.