Shipping

We pride ourselves on FAST shipping! 99% of all orders ship within 24 hours from our warehouse located in central North Carolina. We ship all orders, national and international, through UPS. Charges are calculated through UPS in real time based upon weight and size. All shipping charges include insurance. If you wish to ship an item with another carrier such as Fed Ex, DHL, or USPS, please click on "contact us" at either the top or bottom of the page and email us with your preference along with the item you wish to purchase. Please include a phone number and we will call you to arrange your order.

To view shipping charges to your location, use our shipping calculator located in your shopping cart. Just add the item to your cart, choose your country, enter your zip code, and hit Go!

Returns

We realize that some boxes are damaged during shipping. If your merchandise was damaged, keep the original shipping carton and immediately email us at [email protected] or using the "contact us" link at the top or bottom of the page so that we may file a claim with UPS. In the event that your model is defective, follow all manufacturer's warranty information. We will provide assistance if this becomes necessary.

International Orders

We ship to many countries but there are a few that we don't ship to because of a high risk of credit card fraud. If your country is not listed when you create an account, you may contact us [email protected] and arrange to pay for a product with cashiers check or money order. Your order will be shipped only after the funds have cleared which could take up to 30 days from the day we receive payment. As always, we will work with you the best we can to get your order to you, but we can not guarantee shipping to international addresses and do not take any responsibility for products shipped internationally.